Terms and Conditions

Razzle Dazzle Vintage Terms and Conditions

Vintage Items.

All vintage items are pre-owned and are not new.

As such, we declare that each item sold is inspected and described to the best of our ability. Any defects or marks are clearly advised and indicated with photos. 

For clothing, sizes are advised based on items being laid flat and measured.

Please compare sizes shown with clothing of your own that fits you well and measure it laid flat.
We are happy to accept returns if the item is misrepresented in the listing. All items have a security tag and this must remain intact if the item is being returned. If security tag is removed items cannot be returned.
Please view all the photos published which form part of the description of goods. 

Any questions please contact us by e-mail razzledazzle8@btinternet.com.

On occasion, we sell “New, Old Stock”, which are vintage items that have never been sold prior. Such items are closely inspected and described to the best of our ability and photos published which form part of the description of goods. Returns of such items will only be accepted should the description supplied be grossly incorrect or the item is faulty. In all cases, please contact us prior to returning any items by e-mail razzledazzle8@btinternet.com.

Vintage items are predominately sold via our Etsy shop platform and their rules of selling items are followed accordingly.

Delivery

Items paid for by credit card, debit card or Paypal, will be dispatched on the next working day after payment is received. 

We do not accept payment by cheque or Postal Order.

Items sent to addresses within the UK should arrive within 3-5 working days. Please note that Royal Mail 2nd class tracked and signed service is used for all deliveries unless agreed prior to dispatch.

Items sent to addresses in other countries will be sent by Royal Mail signed for airmail, and should arrive within 5 to 10 working days, depending on the country.

You will receive a confirmation email when your order has been received, and a further confirmation email when your order is dispatched.

Conditions of Use for Razzle Dazzle Vintage On-Line Shop

Razzle Dazzle Vintage, provides their on-line ordering services subject to the following conditions of use. If you visit our shop, or shop on our website, you are accepting these conditions. Please read them carefully.

Ordering

Orders can be made online through our secure payment processors, Square or Paypal using Visa, Mastercard, Visa Delta, Maestro, Visa Electron, American Express or your personal Paypal account.

Please note that we need the cardholder's address to be entered when you create your account (or you can add it later as the 'Billing Address' by going to 'My Account' after you've logged-in). Paypal and Square are required to provide elements of your address and postcode to your card provider as part of the card authorisation process when you confirm your transaction with them. If the billing address you give us doesn't match the address your card company holds for you, your bank or card company will decline the transaction.

Sorry, we do not accept cheques or Postal Orders.

Images

All images and colour descriptions shown on our website are for illustrative purposes only and may occasionally differ slightly from the item supplied should a manufacturer make a change without informing us. Shades of colour may also appear slightly differently depending on your monitor. We reserve the right to supply an item that has a minor change unless the customer has specifically requested otherwise at the time of ordering.

Non-UK Customers

All items on our on-line shop are priced in GB Pounds, but the amount you are actually charged by your bank or on your card statement will be dependent on your bank or card company's conversion rate for GBP to your currency at the time your transaction is processed.

Please check that your Country is shown on the shipping postal list and the appropriate shipping cost has dropped in. If you have any doubt, please contact us by e-mail prior to ordering to confirm shipping costs. (e-mail razzledazzzle8@btinternet.com) 

Any customs duty or taxes payable when the goods enter your country will be your responsibility, so please check with your customs authority before ordering.

US customers - please note that your US security agency are requiring that some packages sent airmail from the UK are instead sent by surface mail. This can mean that although we post your order to you via airmail, Royal Mail may instead be required to send it by ship and your order may not arrive for 6 to 8 weeks. This is outside of our control.

Delivery

Items paid for by credit card, debit card or Paypal, will be dispatched on the next working day after payment is received. 

We do not accept payment by cheque or Postal Order.

Items sent to addresses within the UK should arrive within 3-5 working days. Please note that Royal Mail 2nd class tracked and signed service is used for all deliveries unless agreed prior to dispatch.

Items sent to addresses in other countries will be sent by Royal Mail signed for airmail, and should arrive within 5 to 10 working days, depending on the country.

You will receive a confirmation email when your order has been received, and a further confirmation email when your order is dispatched.

Delivery costs are shown as displayed at checkout, based on weight of order.

Please Note: If you have not received any emails from us (and perhaps you haven't received account creation or order confirmation emails either) and you have given us a free email account address (such as Hotmail or Yahoo) to contact you by, please make sure that mail we have sent to you has not been treated as spam and put in the 'trash' or 'junk mail' folder by your email provider.

Lost Parcels

If a parcel we send to you does not arrive, we will replace the goods wherever possible (or offer alternative goods or a refund). Royal Mail states that for a lost parcel claim to be made a period of 15 working days must have elapsed from the date of dispatch. If your parcel is not delivered in that time, we will then claim against Royal Mail for the cost of the goods lost and Royal Mail will ask you to sign and return a 'Lost Parcels Declaration' form to them. We will not provide replacement goods or a refund until you have returned that form to Royal Mail and we have received compensation from them.

For lost parcels outside of the UK, Royal Mail requires that 25 working days have elapsed before we can make a claim.

Damaged Parcels

If you receive a parcel which is damaged to such an extent that the contents are also damaged, please retain all packaging/contents and contact us within 48 hours of delivery so we can institute a claim against Royal Mail. A representative of Royal Mail may wish to visit you to inspect the damaged packaging and goods.

Returns

Please contact us for returns information before returning any goods. Goods returned without authorisation will not be accepted.

If you find you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange the item(s) for you providing you return them (suitably packaged) in a resaleable condition and in 'as new' condition (in the case of clothing, this also means unworn and unwashed) within 7 days of receiving it, complete with all packaging. All goods are your responsibility until we have received them back safely. Please ensure you have insured the goods and obtained a proof of posting in case you need to claim against Royal Mail for loss or damage. Carriage will be charged on replacements sent to you.

If we make an error and send you the wrong item, we will reimburse you for the return carriage and pay for carriage on the replacement item. If you return an item we have supplied correctly for a refund, return carriage will not be refunded.

Cancellations

Under the Consumer Contracts Regulations (2013) (UK) and the EEC Distance Selling Directive (2000) (EEC), a consumer in the UK or EEC purchasing goods at a distance has the right to cancel their contract (in whole or part) within 14 calendar days beginning on the day after they receive the goods. Notification of cancellation of an order (in whole or part) must be received by us in writing (by contacting us, by email to razzledazzle8@btinternet.com within the 14 calendar day period.)
On cancellation under this provision, all goods cancelled must be returned within the 14 calendar days, and must be in the same condition (i.e. new and undamaged, unworn and unwashed) as when supplied, complete with all (intact unopened and undamaged) packaging. The purchase cost of any goods returned under this provision will be refunded only after the goods have been received and inspected by us. Return carriage costs will not be refunded. All goods are your responsibility until we have received them back safely. Please ensure you have insured the goods and obtained a proof of posting in case you need to claim against Royal Mail for loss or damage. After the 7 working day period has elapsed, our normal terms and conditions for cancellations and/or returns will apply.
 

Please contact us by email to razzledazzle8@btinternet.com and request a returns authorisation number before returning any goods under this provision. Goods must be returned to: Razzle Dazzle Vintage, Gedney Hill, Spalding, Lincs. (Full return address will be provided at time).

Errors and Omissions

We take care to ensure that all the information included on our website is accurate, but we are not responsible for any accidental omissions or errors that have not been brought to our attention.

When you place an order, that order is pending our acceptance of it. No contract, express or implied, will exist between us and you until we have accepted your order. Our acceptance of your order will be at the point where your order status is set to 'Dispatched'. E&OE.

UK Customers

Your statutory rights are not affected.

First Edition October 2022.